This definitive, bestselling text in the field of change management provides comprehensive guidance of everything needed to navigate times of change successfully.

Making Sense of Change Management provides a thorough and accessible overview for students and practitioners alike. Without relying on assumed knowledge, it comprehensively covers the theories and models of change management. It connects them to workable approaches and techniques that organizations of all types and sizes can use to adapt to tough market conditions and succeed by changing their strategies, structures, mindsets, leadership behaviors, and expectations of staff and managers.

This completely revised and updated fifth edition contains new chapters on digital transformation and becoming a sustainable business, new material on resilience, well-being, and effective leadership, and new examples from organizations including Google, Burberry, and Volvo.

Supported by “food for thought” and “stop and think” features to aid critical thinking and understanding, as well as checklists, tips, and helpful summaries, Making Sense of Change Management remains essential reading for anyone who is currently part of our leading a change initiative. New and updated accompanying online resources include international case study question packs for lecturers and lecture slides with reflective questions.